Buyer protection

Your money stays with us until the match has been played. That is how every purchase on Ticket2 works.

How your purchase is protectedThe sellersPaymentWhat ifReviews

How your purchase is protected

You never deal directly with an unknown seller. Ticket2 stands between you throughout the purchase, from payment until after the match.

  1. You pay Ticket2

    Your payment goes to us, never to the seller. The seller receives no money in advance.

  2. Your tickets arrive digitally

    You receive your tickets as mobile or e-tickets. We handle all contact with the seller, so you never have to deal with the seller yourself.

  3. You go to the match

    If anything comes up on match day, we are in the chat, every day 08-22 CET.

  4. The seller is paid after the match

    We only pay the seller 7 days after the match, and only if you have not contacted us before then.

Sellers you can trust

Personally vetted

We vet every seller before they are allowed to sell on Ticket2. We have worked with many of them since 2006.

The same rules for everyone

Both buyers and sellers accept our terms of service, which govern all trading on Ticket2. Read the terms of service.

Secure payment

You pay in Kustom Checkout, over an encrypted connection. The price you see is the price you pay, with no fees added at checkout.

KlarnaCard

What happens if ...?

The match is cancelled

Then you get a full refund. If you have questions about your order, you are welcome to contact us.

My tickets have not arrived yet

Your tickets arrive digitally no later than 24 hours before the match, often earlier. If they have not arrived the day before the match, get in touch and we will follow up with the seller for you.

Something is wrong on match day

Contact us in the chat, every day 08-22 CET. The seller is not paid until 7 days after the match, and if you get in touch before then, we sort it out before any money is paid out.

We are several people who want to sit together

If you buy several tickets in the same order, you sit together. Larger groups may be split up, but never so that anyone sits alone.

Questions before you buy?

We answer in the chat and by email, every day 08-22 CET.

Contact us